The office staff was very attentive to all my needs and accommodated me efficiently. They guided us through the entire process and were able to provide us with both an excellent price and a quality product.
We replaced all the doors and windows in our villa and Posted by Addison on December 10, 0 of 0 people found this review helpful. No Yes Read Review The best windows! Chose them for replacing one of our side windows because of their excellent reviews. They provided us with plenty of options to choose the right windows that match our home.
The fitter was on time and did an excellent job. We were really glad to enjoy their service. I would highly recommend Brock Posted by Anna on November 13, 0 of 0 people found this review helpful. No Yes Read Review Best service! I had to replace all the front windows of my house recently. I was highly satisfied and would really appreciate their service from the office staff to the fitter, everybody was very friendly and did their work in a very healthy manner.
The fitter explained even the tiny details to us. Highly pleased Posted by Amanda on November 6, 0 of 0 people found this review helpful. No Yes Read Review Efficient team and great work! I'm so happy that I could reach Brock Windows to make my home more beautiful. I was really impressed to see how efficiently they worked and kept my home neat and clean. They are reliable, good value, friendly and hardworking.
I would recommend Brock Windows without hesitation. Posted by Nathaniel on October 25, 0 of 0 people found this review helpful. No Yes Excellent company!
Our customer experiences are incredibly important to us, and we're grateful for your constructive feedback as it's imperative to our growth as an organization. We are working collaboratively to navigate these challenges to provide our customers with definitive information from stage one and clearer communication regarding any anticipated delays. If you have any further feedback you'd like to provide, please do not hesitate to reach out to us anytime.
Steavi Potter info brockwindows. I hired Brock to replace a garage window and back garage door. The lock on the garage door is non functional after only a few months. Pre-sale was efficient but good luck getting post sale service.
Wed'd like to apologize if you have experienced any inconveniences in initiating your post-installation service request. Due to the name listed on your review, and the contents of your feedback, we are unable to pinpoint your customer file. We'd like to ask that you please email or call us through the information provided below so we may look into your concerns further. You may also submit your service request on our website at anytime. Very frustrating experience. Do not recommend this company to anyone who expects communication or service.
We purchased a front door from this company in June and paid a deposit. The sales person told us that the delivery should happen within 16 weeks at that time. After we paid the deposit, there is only an automated email giving us the receipt and the installation process coming up. No one contacted us regarding the status afterwards. In September, we started calling. We called their head office number a lot of times and never got through.
We tried the sales person's phone and he rarely picks up too. Finally after sending emails and text messages to the sales person, someone from the company called and said there is a delay and they cannot install until end of October at the earliest. Afterwards, there is no update again. Now it is November and we have to start the whole process of calling and calling with no answers again. Is it so hard to take calls and explain to your customers regarding the order status?
This company is all about making sales and there is no people providing service after an order is placed. It just feels like the company takes your deposit and disappears. We'd like to first and foremost apologize for the gaps in communication that you've noted in your feedback. Our customer's satisfaction is incredibly important to our organization and communication is key in ensuring you, as our customer, are satisfied and kept updated throughout your experience. We understand that you have since had communication with your assigned Project Coordinator regarding the delays you're experiencing.
As updates become available to us, we will ensure you are promptly communicated with. If you have any further feedback you'd like to provide, we encourage you to reach out to us anytime through the information provided below. Thank you, Steavi Potter info brockwindows. Very disappointed with their service! All was good and nice till we signed the contract, back in July. Time frame was weeks but they said installation should happen in max 12 weeks. As of now, end of October, they have the windows, which they will not install without the doors, and we still don't know if doors are in.
They booked us in Dec for installation, way over the 16 weeks, and they seem very cool with it. We have a patio door as Rush, but there's no rush with this company.
They never call to update us, unless we do and we are lucky to get someone to answer, but that it doesn't change anything. At this point we are seriously considering looking into our options to cancel the contract with them. It doesn't matter how many questions you ask before signing, once you do, it happens exactly what you were trying to avoid.
I am out of words, just be aware! We would first and foremost like to apologize for any delays you've experienced, as well as any gaps in communication while awaiting your home renovation.
We understand how delays directly affect our customers and how communication is a crucial aspect to any project, and we can assure you that it is in no way our intention.
As we're sure you're aware, supply chains across the globe have been disproportionately affected by a number of unforeseeable situations. We are not impervious to the effects of these situations, although we do wish we were. Your satisfaction is incredibly important to us and we have sent your feedback through to our leadership and customer experience teams to ensure your concerns are appropriately addressed in a timely manner.
If there is anything we can do to better your experience, please do not hesitate to connect with us through the information below at anytime. I know that Brock has a pretty good reputation online and I've had their services recommended by contractors - however our experience has been less than stellar.
We quoted out windows through 4 different services. Went in with eyes wide open that we were doing a replacement during the pandemic, that supply chain was impacted and that it could be delayed. I think we've been pretty patient. The elapsed time from purchase to installation was 5 months April - August. I had 0 communication back from Brock on the timeline. Contacted our sales person multiple times as wanted to ensure that as we approached the July estimate date that we were available.
We were given 8 hours notice, 2 months late. At Brock, we aim to take that concept of connection and infuse it with strength and clarity. Choosing, ordering, and installing windows and doors should not be an obstacle, but rather an opportunity for change.
Our core values are directly reflected by the staff at both our Brampton and Scarborough locations, committed to serving the GTA with quality.
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